Do you need help or want to order by phone? Call us on (+1) 614-526-9572 |
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Privacy Policy :
We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology”.
Shipping :
All our items are shipped from our warehouse in Columbus OHIO.
Shipping Rates and Carriers:
- Untuffed poufs will be shipped for free worldwide.
- Stuffed poufs will only be shipped for free within the US, for other countries, we can only ship to Canadian Shipping addresses for an extra shipping cost of $25, if you are in Canada and you need a stuffed pouf please contact us before you buy.
We use UPS for stuffed poufs, and USPS for all other items.
Once your order is shipped out, we will update your order with the tracking information.
Due to the the shipping weight, international buyers can only buy unstuffed poufs.
If an item goes on back order (in very rare cases) we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns :
We hope you're happy with your purchase however in the case you need to return an item, returns are accepted on merchandise that is in original, unused condition within 30 days from the date you receive your shipment.
We give 30 days warranty for all our products.
Although we offer free shipping on all our product, if an item is returned, We are unable to refund the shipping and handling cost.
How To Return An Item
1. Please contact us to request a refund.
2. Mail your returned item to:
IKRAM DESIGN
5690 Moorgate Dr
Columbus, OH 43235
United States
3. Include in your package a signed letter stating the reason for your return.